Responsible AI policy
How Telly approaches AI-assisted answers, recommendations, privacy and human review.
Effective for the current Telly launch version · 7 September 2026
Answers based on available information
AI-assisted features are designed to use information available to your account and the approved information sources connected to the service. They should not invent school policy, stock, delivery dates, order status, refund eligibility or family information.
People remain in control
AI can explain information, suggest options and prepare next steps. Purchases, payments, refunds, cancellations, access changes, account deletion and other important actions still use the normal verification and approval process.
Privacy
AI-assisted features should use only the information needed to respond to your request and only within the access available to your account. Sensitive information should be limited when it is not necessary.
Uncertainty and human help
When Telly does not have enough reliable information, it should say so, ask for the missing information when appropriate, or help you reach a person instead of making up an answer.
Quality and review
We test AI-assisted features for accuracy, privacy, access control, refusal behavior, escalation, multilingual use and difficult or adversarial prompts before representing those features as available for customer use.