Track what is happening rather than chase separate suppliers.
Help & serviceA way back is part
A way back is part
of the product.
Wrong size, unavailable stock, fulfilment exception or exchange: Telly is designed so the family is not abandoned after checkout.
Start from the original order so the replacement journey keeps its context.
Unavailable should produce a next action, not a blank product card.
Escalate a real issue with the order, child and school context attached.