See the delivery or collection options actually available for the order.
Delivery & returnsGetting it should be
Getting it should be
as thoughtful as choosing it.
Telly is designed to keep delivery, eligible exchanges, returns and help connected to the order rather than turning a problem into a separate journey. Options can vary by school, merchant, location and order.
A connected service journey
Clear state. Clear next step.
Convenience claims should never override the confirmed transaction record. Telly shows what is available and what comes next, while the applicable order terms remain authoritative.
Keep the current fulfilment state visible rather than forcing the family to chase it elsewhere.
When an eligible item needs to be exchanged or returned, guide the next step without a dead end.
The confirmed order and applicable terms remain the authority for payment, delivery and return outcomes.