Delivery, returns & exchanges policy
What to expect for delivery, exchanges, returns and refunds.
Effective for the current Telly launch version · 7 September 2026
Delivery
Delivery estimates and tracking information are based on the latest information available for your order. If an estimate cannot be confirmed, Telly will avoid presenting an invented delivery date and will direct you to the appropriate support path.
Returns and exchanges
Start a return or exchange from the original order whenever possible. This helps us keep the correct item, size, school programme and payment details attached to the request. Eligibility and next steps depend on the transaction and applicable law.
Refunds
Approved refunds are processed through the applicable payment and accounting process. The timing of funds reaching you can depend on the payment provider or bank after a refund has been issued.