Delete your Telly account
Telly lets an account holder initiate permanent account deletion from the web account experience. For security, you must sign in and may be asked to confirm your credentials again before the request is accepted.
What the request covers
Eligible account details, communication preferences, your guardian relationship, child-profile information and SmartFit sizing measurements are erased or de-identified through Telly's account-deletion process.
Some transaction, payment, tax, fraud-prevention, dispute and audit records may need to remain where Telly has a legitimate legal or operational obligation to retain them. Retained records must remain separated from active profile data and are not a reason to keep unrelated personal information.
If another guardian legitimately shares the family account, Telly preserves that guardian's access and records while processing your own deletion request.
Start deletion
Sign in using the Telly account you want deleted. You will be returned directly to Privacy & account deletion, where you can review the consequences and submit the permanent deletion request.
Sign in to request deletionThis page starts the account-deletion process. It does not silently deactivate an account, and it does not remove records that Telly is required to retain before the deletion review is completed.